Learn more about the details of reminders in Nexudus.
Reminders are created and edited in the Reminders page of the Administrator Portal. The table below breaks down each field you can find in every reminder record in Nexudus.
Number | Field Name | Field Description |
1 |
Name |
Defines the name of the reminder in the Administrator Panel. It isn't visible to customers. |
2 |
Location |
Defines the location where the reminder applies. Reminders only apply to the location where they are defined. If you want to apply the same reminders to a network, you'll need to repeat the same reminder setup process for each individual location in the network. |
3 |
When to show the reminder? |
The condition that triggers the reminder when it is met. This list is set and you cannot add custom triggers to reminders. The triggers currently available are:
|
4 |
How to send the reminder? |
The message customers will receive in their reminder. You have two option to choose from:
This lets you select a message macro that you've defined in Nexudus. Canned messages are customisable and can include dynamic message tokens.
This will send an automated email notification from Nexudus. You cannot edit this email notification and the only information in the reminder will be the name of the reminder. |
5 |
Message Macro |
Defines which message macro should be included in the reminder. You need to create the message macro prior to being able to use it in reminders. |
6 |
Which type of customer should trigger the reminder? |
Defines the customer subset that should receive the reminder. You can choose from the following options:
|
7 |
Who should receive this reminder? |
Defines whether the reminder should be sent to the customer email address or an alternative email address. If plan on sending the reminder to more than one customer, do not select the specific email address option. This would send the reminder to this email address only. |
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