Credits Overview

Learn more about credits in Nexudus. 

Credits are benefits that grant your customers either a certain amount of money or a certain number of units. Your customer can the credits to pay for their bookings, products or even charges.

You can add credits to plans, products or add them directly through a a customer's account in Nexudus. 

You have three main credits that serve different purposes in Nexudus: 

Money Credits 

Money credits are simply a given amount of money that your customers can use to make purchases. You define the credit amount in plans or products and when customers purchase either of them, they receive the credits you've defined. 

Each money credit you create can be used to pay for one or several of the following items: 

  • Bookings
  • Products 
  • Event tickets 
  • Charges 
  • Plans

For example, you can add a money credit to a plan that is only valid for meeting room bookings or to purchase event tickets.

As money credits are considered benefits in Nexudus, they don't add any charges to plans and products. This means that you need to take into consideration the amount of money credits you include in plans or products and include it in the item's total price. 

For example, if you have a monthly plan priced at $300 and add a $100 time credit to the plan, the plan will still be priced at $300. If you want to include the credit price, you'll

Learn how to set up and use money credits with our article on managing money credits.

Time Credits 

Time credits are time-based credits that your customers can use to book resources in your space. You define the number of units to include per credit and how often credit should be renewed.

As time credits are considered benefits in Nexudus, they don't add any charges to plans and products. This means that you need to figure out how much you want to charge for the amount of time included in each time credits. You should then add this amount  it in the overall price of your plans or products.

In order to add time credits to plans and products, you also need to define time credit types. You won't be able to add time credits to plans or products if you don't have time credit types in place.

Learn how to set up and use time credits with our article on managing time credits

Time Credit Types 

Time credits include what we call types. These types define:

  • The time unit to use for the time credit
  • The resources that can be booked using the time credit 

Learn how to set up credit types with our article on managing time credit types.

Printing Credits

Printing credits are simply credits your customers can use to print in your space. You need to create a printing credit type before adding printing credits to plans and products. Once you have a printing credit type, you define the number of units to include per credit and how often the credit should be renewed when adding it to a plan or a product. 

Printing credits pricing depends on the price you've defined per print either in Papercut or Ezeep.

Credits Validity

Credits that customers get through plans automatically expire at the end of each invoice period. These credits cannot be transferred to the next invoice period or refunded.

Credits that customers get through one-off products remain valid indefinitely unless you define an expiration date. Credits administrators add to a customer's account manually are also valid indefinitely. 

Credits Use

Customers can use credits to pay for bookings, events, products, and charges. In order for Nexudus to use these credits, you need to set up a price rate for each time credit type you want to use. 

For instance, you have a meeting room that customers can book either paying an hourly rate or using a 60 minutes time credit.

You'll need to set up at least two prices for the resource. One that includes the hourly rate in your currency and another that include the hourly rate in time credits. 

If you don't create specific rates for credits, Nexudus will always pick the monetary rate by default.

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