Reference

Helpdeskdepartment

The helpdeskdepartment object

Attributes
Id: int required, autogenerated, unique
The unique identifier for this helpdeskdepartment
Active: bool optional
BusinessId: Id required
Description: string required
Name: string required
TaskListId: Id optional
UniqueId: Guid required, autogenerated, unique
The globally unique identifier for this helpdeskdepartment
SystemId: string optional api-only
User defined data about this helpdeskdepartment. This property can only be seen and updated using the API.

Json Structure Example


{
  "Id": 1234567,
  "Active": false,
  "BusinessId": 12345678,
  "Description": "Description",
  "Name": "Name",
  "TaskListId": 12345678,
  "UniqueId": "55de810a-13f4-4217-8469-74e5e11bd7e6",
  "SystemId": "{ metadata: { id: 887766, processed: true } }"
}


Find a HelpDeskDepartment

This endpoint allows you to GET a list of helpdeskdepartments based on one or more filter querystring parameters.

GET https://spaces.nexudus.com/api/support/helpdeskdepartments?...

πŸ”’ Requires role "HelpDeskDepartment-List"

Pagination querystring parameters
Lets control how many records to return at a time and their order.
page integer optional
?page=1
size integer optional default=25
Sets the maximum number of records to return each page of results.
?size=25
orderby string optional default=Id
Sets the property to use when ordering the results of the search.
?orderby=Id
dir 'ascending' or 'descending' optional default=SortDirection.Ascending
Sets the direction to use when ordering the records.
?sort=ascending

Search querystring parameters
Lets you search helpdeskdepartment records based on their different properties.
Id number
?Id=12345678
HelpDeskDepartment_Active bool
?HelpDeskDepartment_Active=...
HelpDeskDepartment_Business Business
?HelpDeskDepartment_Business=...
HelpDeskDepartment_Description string
?HelpDeskDepartment_Description=...
HelpDeskDepartment_Name string
?HelpDeskDepartment_Name=...
HelpDeskDepartment_TaskList TaskList
?HelpDeskDepartment_TaskList=...
HelpDeskDepartment_Managers List of User
?HelpDeskDepartment_Managers=...

Range search querystring parameters
Lets you search helpdeskdepartment records based on a range of date or numeric values.
To_HelpDeskDepartment_CreatedOn date
?To_HelpDeskDepartment_CreatedOn=2010-01-01T20:32
From_HelpDeskDepartment_CreatedOn date
?From_HelpDeskDepartment_CreatedOn=2010-01-01T20:32
To_HelpDeskDepartment_UpdatedOn date
?To_HelpDeskDepartment_UpdatedOn=2010-01-01T20:32
From_HelpDeskDepartment_UpdatedOn date
?From_HelpDeskDepartment_UpdatedOn=2010-01-01T20:32

Example request

GET https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Name=...
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

Example response


{
    "Records": [{
        "Id": 1234567,
        "Business": ,
        "Name": "Name",
        "Description": "Description",
        "Active": false,
        "TaskList": ,
        "CreatedOn": "2018-07-03T06:23:01Z",
        "UpdatedOn": "2020-01-01T21:57:21Z",
        "UpdatedBy": "System",
        "UniqueId": "caa38148-2b75-4ad7-856d-ecf11357534f",
        "SystemId": "{ metadata: { id: 887766, processed: true } }"
    }],
    "CurrentPageSize": 25,
    "CurrentPage": 1,
    "CurrentOrderField": "Id",
    "CurrentSortDirection": 1,
    "FirstItem": 1,
    "HasNextPage": true,
    "HasPreviousPage": false,
    "LastItem": 25,
    "PageNumber": 1,
    "PageSize": 25,
    "TotalItems": 60,
    "TotalPages": 3
}


Find HelpDeskDepartments by IDs

Gets one or more helpdeskdepartment records based on their Id.
GET https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Id=[:id1,:id2,...]

πŸ”’ Requires role "HelpDeskDepartment-List"

Querystring parameters
HelpDeskDepartment_Id: array requried
?HelpDeskDepartment_Id=[12345678,87654651]

Example request

GET https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Id=[1234567,9876541]
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

Example response


{
    "Records": [{
        "Id": 1234567,
        "Business": ,
        "Name": "Name",
        "Description": "Description",
        "Active": false,
        "TaskList": ,
        "CreatedOn": "2018-07-03T06:23:01Z",
        "UpdatedOn": "2020-01-01T21:57:21Z",
        "UpdatedBy": "System",
        "UniqueId": "326e32e8-3a1c-4f35-9fca-30152ec5079d",
        "SystemId": "{ metadata: { id: 887766, processed: true } }"
    }],
    "CurrentPageSize": 25,
    "CurrentPage": 1,
    "CurrentOrderField": "Id",
    "CurrentSortDirection": 1,
    "FirstItem": 1,
    "HasNextPage": true,
    "HasPreviousPage": false,
    "LastItem": 1,
    "PageNumber": 1,
    "PageSize": 25,
    "TotalItems": 1,
    "TotalPages": 1
}


Get single HelpDeskDepartment by Id

Gets one helpdeskdepartment record by its Id.
GET https://spaces.nexudus.com/api/support/helpdeskdepartments/:Id

πŸ”’ Requires role "HelpDeskDepartment-Read"

URL parameters
Id: number requried

Example request

GET https://spaces.nexudus.com/api/support/helpdeskdepartments/1234567
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

Example response


{
  "Id": 1234567,
  "Active": false,
  "BusinessId": 12345678,
  "Description": "Description",
  "Name": "Name",
  "TaskListId": 12345678,
  "CreatedOn": "2018-07-03T06:23:01Z",
  "UpdatedOn": "2020-01-01T21:57:21Z",
  "UpdatedBy": "System",
  "UniqueId": "28219503-15c2-4719-9339-364d90b62b40",
  "SystemId": "{ metadata: { id: 887766, processed: true } }"
}


Create new HelpDeskDepartment

Creates a new helpdeskdepartment.
POST https://spaces.nexudus.com/api/support/helpdeskdepartments

πŸ”’ Requires role "HelpDeskDepartment-Create"

Body parameters
BusinessId: number required
Name: string required
Description: string required
Active: bool optional
TaskListId: number optional

Example request

POST https://spaces.nexudus.com/api/support/helpdeskdepartments
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

{
    "BusinessId": 12345678,
    "Name": "Name",
    "Description": "Description",
    "Active": false,
    "Managers": [12345678, 87654321],
    "TaskListId": 12345678,
}


Example valid response


{
    "Status": 200,
    "WasSuccessful": true,
    "Message": "Record 'Name of the record' has been succesfully created.",
    "Value": {
        "Id": 12354678
    }
}


Example invalid response


{
    "Status": 500,
    "Message": "Name: may not be null or empty",
    "Value": null,
    "WasSuccessful": false,
    "Errors": [
        {
            "AttemptedValue": null,
            "Message": "may not be null or empty",
            "PropertyName": "Name"
        },
    ]
}


Update HelpDeskDepartment

Updates an existing helpdeskdepartment.
PUT https://spaces.nexudus.com/api/support/helpdeskdepartments

PUT requests require ALL record properties to be submitted with every request. Any missing properties will be cleared or set to false.

πŸ”’ Requires role "HelpDeskDepartment-Edit"

Body parameters
Id: number required
The unique Id of the helpdeskdepartment to update.
BusinessId: number cleared if missing
Name: string cleared if missing
Description: string cleared if missing
Active: bool cleared if missing
TaskListId: number cleared if missing

Example request

PUT https://spaces.nexudus.com/api/support/helpdeskdepartments
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

{
    "Id": 12345678,
    "BusinessId": 12345678,
    "Name": "Name",
    "Description": "Description",
    "Active": false,
    "Managers": [12345678, 87654321],
    "TaskListId": 12345678,
}


Example valid response


{
    "Status": 200,
    "WasSuccessful": true,
    "Message": "Record 'Name of the record' has been succesfully updated.",
    "Value": {
        "Id": 12354678
    }
}


Example invalid response


{
    "Status": 500,
    "Message": "Name: may not be null or empty",
    "Value": null,
    "WasSuccessful": false,
    "Errors": [
        {
            "AttemptedValue": null,
            "Message": "may not be null or empty",
            "PropertyName": "Name"
        },
    ]
}


Delete HelpDeskDepartment

Deletes an existing helpdeskdepartment by its Id.
DELETE https://spaces.nexudus.com/api/support/helpdeskdepartments/:Id

πŸ”’ Requires role "HelpDeskDepartment-Delete"

URL parameters
Id: number required
The unique Id of the helpdeskdepartment to update.

Example request

DELETE https://spaces.nexudus.com/api/support/helpdeskdepartments/12345678
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

Example valid response


{
    "Status": 200,
    "WasSuccessful": true,
    "Message": "The record was deleted successfully.",
    "Value": null,
    "OpenInDialog": false,
    "RedirectURL": null,
    "JavaScript": null,
    "Errors": null
}


Commands

Commands allow to perform actions against one or more helpdeskdepartment records. Some commands accept only one record while others can run an action for a number of records at the same time. Each command has metadata with information about how it can be used and the amount of records, if any, it needs to run.

Get Commands

Get all commands available to run for helpdeskdepartment records.
GET https://spaces.nexudus.com/api/support/helpdeskdepartments/commands

Example request

GET https://spaces.nexudus.com/api/support/helpdeskdepartments/commands
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

Example valid response


[
	{
		"Key": "COMMAND_KEY_1",
		"Name": "Command 1 english description",
		"AppliesOnlyToMultipleEntities": false,
		"DisplayInDropdown": true,
		"DisplayInDropdownV2": true,
		"AppliesOnlyToOneEntity": false,
		"AppliesOnlyToTwoEntities": false,
		"DisplayInGrid": false,
		"NeedsEntitiesToRun": true,
		"Order": 2,
		"RequiresParameters": []
	},
	{
		"Key": "COMMAND_KEY_2",
		"Name": "Command 2 english description",
		"AppliesOnlyToMultipleEntities": false,
		"DisplayInDropdown": true,
		"DisplayInDropdownV2": true,
		"AppliesOnlyToOneEntity": true,
		"AppliesOnlyToTwoEntities": false,
		"DisplayInGrid": true,
		"NeedsEntitiesToRun": true,
		"Order": 10,
		"RequiresParameters": 
		[
			{
				"Name": "Parameter 1 description",
				"Type": "string",
			},
			{
				"Name": "Parameter 2 description",
				"Type": "Boolean",
			}
		]
	},
	...
]


Run Command

Runs a command based on its Key and one or more helpdeskdepartment record IDs.
POST https://spaces.nexudus.com/api/support/helpdeskdepartments/runacommand
πŸ”’ Requires role "HelpDeskDepartment-Edit"

Example request

POST https://spaces.nexudus.com/api/support/helpdeskdepartments/runcommand
Content-Type: application/json
Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==

{
	"Ids":[1329961649],
	"Parameters": 
	[
		{ 
			"Type": "string"
			"Value":987654321
		},
		{
			"Type": "Boolean",
			"Value":true
		},
		...
	],
	"Key":"COMMAND_KEY_2"
}


Example valid response


{
	"Errors": null
	"JavaScript": null
	"Message": "Result description"
	"OpenInDialog": false
	"OpenInWindow": false
	"RedirectURL": null
	"Status": 200
	"UpdatedBy": "email@example.net"
	"UpdatedOn: "2020-06-04T11:40:20Z"
	"Value: {Id: 12345678}
	"WasSuccessful: true
}


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