The helpdeskdepartment object
Attributes |
Id: int required, autogenerated, unique
The unique identifier for this helpdeskdepartment |
Active: bool optional |
BusinessId: Id required |
Description: string required |
Name: string required |
TaskListId: Id optional |
UniqueId: Guid required, autogenerated, unique
The globally unique identifier for this helpdeskdepartment |
SystemId: string optional api-only
User defined data about this helpdeskdepartment. This property can only be seen and updated using the API. |
Json Structure Example
{
"Id": 1234567,
"Active": false,
"BusinessId": 12345678,
"Description": "Description",
"Name": "Name",
"TaskListId": 12345678,
"UniqueId": "55de810a-13f4-4217-8469-74e5e11bd7e6",
"SystemId": "{ metadata: { id: 887766, processed: true } }"
}
Find a HelpDeskDepartment
This endpoint allows you to GET a list of helpdeskdepartments based on one or more filter querystring parameters.
GET https://spaces.nexudus.com/api/support/helpdeskdepartments?...
π Requires role "HelpDeskDepartment-List"
Pagination querystring parameters
Lets control how many records to return at a time and their order. |
page integer optional
?page=1 |
size integer optional default=25
Sets the maximum number of records to return each page of results. ?size=25 |
orderby string optional default=Id
Sets the property to use when ordering the results of the search. ?orderby=Id |
dir 'ascending' or 'descending' optional default=SortDirection.Ascending
Sets the direction to use when ordering the records. ?sort=ascending |
Search querystring parameters
Lets you search helpdeskdepartment records based on their different properties. |
Id number
?Id=12345678 |
HelpDeskDepartment_Active bool
?HelpDeskDepartment_Active=... |
HelpDeskDepartment_Business Business
?HelpDeskDepartment_Business=... |
HelpDeskDepartment_Description string
?HelpDeskDepartment_Description=... |
HelpDeskDepartment_Name string
?HelpDeskDepartment_Name=... |
HelpDeskDepartment_TaskList TaskList
?HelpDeskDepartment_TaskList=... |
HelpDeskDepartment_Managers List of User
?HelpDeskDepartment_Managers=... |
Range search querystring parameters
Lets you search helpdeskdepartment records based on a range of date or numeric values. |
To_HelpDeskDepartment_CreatedOn date
?To_HelpDeskDepartment_CreatedOn=2010-01-01T20:32 |
From_HelpDeskDepartment_CreatedOn date
?From_HelpDeskDepartment_CreatedOn=2010-01-01T20:32 |
To_HelpDeskDepartment_UpdatedOn date
?To_HelpDeskDepartment_UpdatedOn=2010-01-01T20:32 |
From_HelpDeskDepartment_UpdatedOn date
?From_HelpDeskDepartment_UpdatedOn=2010-01-01T20:32 |
Example request
GET https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Name=... Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
Example response
{
"Records": [{
"Id": 1234567,
"Business": ,
"Name": "Name",
"Description": "Description",
"Active": false,
"TaskList": ,
"CreatedOn": "2018-07-03T06:23:01Z",
"UpdatedOn": "2020-01-01T21:57:21Z",
"UpdatedBy": "System",
"UniqueId": "caa38148-2b75-4ad7-856d-ecf11357534f",
"SystemId": "{ metadata: { id: 887766, processed: true } }"
}],
"CurrentPageSize": 25,
"CurrentPage": 1,
"CurrentOrderField": "Id",
"CurrentSortDirection": 1,
"FirstItem": 1,
"HasNextPage": true,
"HasPreviousPage": false,
"LastItem": 25,
"PageNumber": 1,
"PageSize": 25,
"TotalItems": 60,
"TotalPages": 3
}
Find HelpDeskDepartments by IDs
Gets one or more helpdeskdepartment records based on their Id.GET https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Id=[:id1,:id2,...]
π Requires role "HelpDeskDepartment-List"
Querystring parameters |
HelpDeskDepartment_Id: array requried
?HelpDeskDepartment_Id=[12345678,87654651] |
Example request
GET https://spaces.nexudus.com/api/support/helpdeskdepartments?HelpDeskDepartment_Id=[1234567,9876541] Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
Example response
{
"Records": [{
"Id": 1234567,
"Business": ,
"Name": "Name",
"Description": "Description",
"Active": false,
"TaskList": ,
"CreatedOn": "2018-07-03T06:23:01Z",
"UpdatedOn": "2020-01-01T21:57:21Z",
"UpdatedBy": "System",
"UniqueId": "326e32e8-3a1c-4f35-9fca-30152ec5079d",
"SystemId": "{ metadata: { id: 887766, processed: true } }"
}],
"CurrentPageSize": 25,
"CurrentPage": 1,
"CurrentOrderField": "Id",
"CurrentSortDirection": 1,
"FirstItem": 1,
"HasNextPage": true,
"HasPreviousPage": false,
"LastItem": 1,
"PageNumber": 1,
"PageSize": 25,
"TotalItems": 1,
"TotalPages": 1
}
Get single HelpDeskDepartment by Id
Gets one helpdeskdepartment record by its Id.GET https://spaces.nexudus.com/api/support/helpdeskdepartments/:Id
π Requires role "HelpDeskDepartment-Read"
URL parameters |
Id: number requried |
Example request
GET https://spaces.nexudus.com/api/support/helpdeskdepartments/1234567 Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
Example response
{
"Id": 1234567,
"Active": false,
"BusinessId": 12345678,
"Description": "Description",
"Name": "Name",
"TaskListId": 12345678,
"CreatedOn": "2018-07-03T06:23:01Z",
"UpdatedOn": "2020-01-01T21:57:21Z",
"UpdatedBy": "System",
"UniqueId": "28219503-15c2-4719-9339-364d90b62b40",
"SystemId": "{ metadata: { id: 887766, processed: true } }"
}
Create new HelpDeskDepartment
Creates a new helpdeskdepartment.POST https://spaces.nexudus.com/api/support/helpdeskdepartments
π Requires role "HelpDeskDepartment-Create"
Body parameters |
BusinessId: number required |
Name: string required |
Description: string required |
Active: bool optional |
TaskListId: number optional |
Example request
POST https://spaces.nexudus.com/api/support/helpdeskdepartments Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
{
"BusinessId": 12345678,
"Name": "Name",
"Description": "Description",
"Active": false,
"Managers": [12345678, 87654321],
"TaskListId": 12345678,
}
Example valid response
{
"Status": 200,
"WasSuccessful": true,
"Message": "Record 'Name of the record' has been succesfully created.",
"Value": {
"Id": 12354678
}
}
Example invalid response
{
"Status": 500,
"Message": "Name: may not be null or empty",
"Value": null,
"WasSuccessful": false,
"Errors": [
{
"AttemptedValue": null,
"Message": "may not be null or empty",
"PropertyName": "Name"
},
]
}
Update HelpDeskDepartment
Updates an existing helpdeskdepartment.PUT https://spaces.nexudus.com/api/support/helpdeskdepartments
PUT requests require ALL record properties to be submitted with every request. Any missing properties will be cleared or set to false.
π Requires role "HelpDeskDepartment-Edit"
Body parameters |
Id: number required
The unique Id of the helpdeskdepartment to update. |
BusinessId: number cleared if missing |
Name: string cleared if missing |
Description: string cleared if missing |
Active: bool cleared if missing |
TaskListId: number cleared if missing |
Example request
PUT https://spaces.nexudus.com/api/support/helpdeskdepartments Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
{
"Id": 12345678,
"BusinessId": 12345678,
"Name": "Name",
"Description": "Description",
"Active": false,
"Managers": [12345678, 87654321],
"TaskListId": 12345678,
}
Example valid response
{
"Status": 200,
"WasSuccessful": true,
"Message": "Record 'Name of the record' has been succesfully updated.",
"Value": {
"Id": 12354678
}
}
Example invalid response
{
"Status": 500,
"Message": "Name: may not be null or empty",
"Value": null,
"WasSuccessful": false,
"Errors": [
{
"AttemptedValue": null,
"Message": "may not be null or empty",
"PropertyName": "Name"
},
]
}
Delete HelpDeskDepartment
Deletes an existing helpdeskdepartment by its Id.DELETE https://spaces.nexudus.com/api/support/helpdeskdepartments/:Id
π Requires role "HelpDeskDepartment-Delete"
URL parameters |
Id: number required
The unique Id of the helpdeskdepartment to update. |
Example request
DELETE https://spaces.nexudus.com/api/support/helpdeskdepartments/12345678 Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
Example valid response
{
"Status": 200,
"WasSuccessful": true,
"Message": "The record was deleted successfully.",
"Value": null,
"OpenInDialog": false,
"RedirectURL": null,
"JavaScript": null,
"Errors": null
}
Commands
Commands allow to perform actions against one or more helpdeskdepartment records. Some commands accept only one record while others can run an action for a number of records at the same time. Each command has metadata with information about how it can be used and the amount of records, if any, it needs to run.Get Commands
Get all commands available to run for helpdeskdepartment records.GET https://spaces.nexudus.com/api/support/helpdeskdepartments/commands
Example request
GET https://spaces.nexudus.com/api/support/helpdeskdepartments/commands Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
Example valid response
[
{
"Key": "COMMAND_KEY_1",
"Name": "Command 1 english description",
"AppliesOnlyToMultipleEntities": false,
"DisplayInDropdown": true,
"DisplayInDropdownV2": true,
"AppliesOnlyToOneEntity": false,
"AppliesOnlyToTwoEntities": false,
"DisplayInGrid": false,
"NeedsEntitiesToRun": true,
"Order": 2,
"RequiresParameters": []
},
{
"Key": "COMMAND_KEY_2",
"Name": "Command 2 english description",
"AppliesOnlyToMultipleEntities": false,
"DisplayInDropdown": true,
"DisplayInDropdownV2": true,
"AppliesOnlyToOneEntity": true,
"AppliesOnlyToTwoEntities": false,
"DisplayInGrid": true,
"NeedsEntitiesToRun": true,
"Order": 10,
"RequiresParameters":
[
{
"Name": "Parameter 1 description",
"Type": "string",
},
{
"Name": "Parameter 2 description",
"Type": "Boolean",
}
]
},
...
]
Run Command
Runs a command based on its Key and one or more helpdeskdepartment record IDs.POST https://spaces.nexudus.com/api/support/helpdeskdepartments/runacommandπ Requires role "HelpDeskDepartment-Edit"
Example request
POST https://spaces.nexudus.com/api/support/helpdeskdepartments/runcommand Content-Type: application/json Authentication: Basic ZXhhbXBsZUBuZXh1ZHVzLmNvbTpFeGFtcGxlMTIzNA==
{
"Ids":[1329961649],
"Parameters":
[
{
"Type": "string"
"Value":987654321
},
{
"Type": "Boolean",
"Value":true
},
...
],
"Key":"COMMAND_KEY_2"
}
Example valid response
{
"Errors": null
"JavaScript": null
"Message": "Result description"
"OpenInDialog": false
"OpenInWindow": false
"RedirectURL": null
"Status": 200
"UpdatedBy": "email@example.net"
"UpdatedOn: "2020-06-04T11:40:20Z"
"Value: {Id: 12345678}
"WasSuccessful: true
}
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