Is there any way of having a link for plan sign-up?
How can I give members of a particular plan different prices?
This can be done by defining discounted/different prices for those memberships. You can also alter the unit price on a membership plan when you set up the contract or the proposal.
What is the best way to set up a deposit for new members?
The best way is to create a "deposit product" and add it to the plan. This will let you have more control over the reports that your platform offers. You must first add the product via Inventory > Products and then add it to the plan that you want.
When someone signs up to a plan, how long does it take to create the first invoice?
When a new Contract is added, it is normally processed within 15 minutes and the invoice is created automatically unless a start date in the future was set manually from the Admin panel to the Contract.
How can I remove a plan from the member's portal?
Passes and check-in
In addition to the integration via Wi-Fi or RFID, is there any other way to check in on Nexudus?
There are several alternatives:
Manually: from the dashboard using the check-in module.
iPad check-in: via the iPad app available in your Nexudus account.
Access controls: you can control access to the space (linked to time passes) integrating access controls at the entry with KISI, Salto or Doorflow.
Does Nexudus have an app for bookings and check-ins?
When someone registers via NexIO for iPad, where is the data stored?
It is stored in the subscriber group called Visitors.
Can I customize the appearance on Passport by Nexudus app?
You can enable or disable the features that you want to use on the app. You can also choose the layout's colour. To configure these settings, go to Settings -> Apps -> Passport Apps.
Is it possible to sell passes for contacts (in addition to members)?
Yes. They also have a pass tab which you can use to assign passes to them. Please note passes are typically sold as products.
Can I keep a count of visitors allowed to a space? How can I manage this?
This can be easily managed by creating a visitor pass. If this pass is a part of a plan, you can add this in the pass section of the plan. Otherwise, you can create a product 'visitor' and assign a visitor pass to it.
What is the difference between setting a "Check-in Limit" and setting up a "Pass"? Are they related?
Limits cannot be breached, once a member in this plan reaches them, they will not be able to check-in, even if they have additional day passes. The easiest option is not to use the Limits tab in the plans and create a pass with the right number of minutes for each membership. Then assign 1 unit of that pass using the option Every time the plan is renewed when adding it to the plans.
A plan allows 10 mornings and 10 evening passes. How to add these in the system?
Part-time passes can be added by creating two passes, one for morning and another for the evening. Remember to specify the times of the passes by selecting the time slots for each day of the week. Example: 10 AM to 2 PM for morning pass and 2 PM to 6 PM for the evening pass. Once these have been configured, you can add 10 of each time pass under the passes section of the plan. If the member uses the space for a full day, 10 AM to 6 PM, he has effectively used two passes (one of each type)
Floor plans, desks and offices
I am having trouble assigning a desk to a new member after the cancellation of occupancy by another member.
Please bear in mind that the desk/ office needs to be available for the full duration of the Contract. There cannot be any an overlap in Contracts start/end/period, or you will not be able to assign the desk to another contract.
For example, if a Customer A wants to have to be assigned to Dedicated desk which was previously assigned to another customer (Customer B) Customer A can only get this dedicated Desk put under his/her name with starting a new contract. The system won't retrospectively allow you to allocate the same desk to Customer A because the contract of Customer A and B could have been active at the same time.
What's the best way to charge new members a refundable key deposit?
Refundable deposits are best represented as Products. You can also assign them to dedicated deposit financial accounts. In your accrual reports, you will also see how much liable deposit revenue you have based on how many deposit products you have sold but not yet refunded. This product once created should be added to the sign-up fees tab under the relevant price plan.
How to set-up refundable deposits as part of a plan?
First, create a product in the Inventory > Products section. Add this product in the sign-up fees tab inside the plan. Products added in the sign-up section of the plan will be billed in the first invoice.
How can I organize how my resources are displayed on the space website?
What does the "available time slot" in a resource mean?
We have two conference rooms (one large, one small) and we want 10 hours to be included with each plan so that users can use either room. Is it possible to do so without adding five hours to one or the other? It is possible.
Can I have a single resource type for all the meeting/conference rooms?
I am trying to delete a resource price but I receive the message "Could not delete this record.
How can I have different resource price for contacts (non-members) and members?
How can I add prices for half-day and full-day?
Why is my meeting room or resource displaying a -$1 price?
It means there is no price to cover the selected booking scenario, examples include, no price for the booking time, no price for contacts, no price for members with that plan.