NexIO

NexIO is a mobile app that allows members to check-in.

nexio.png            NexIO by Nexudus is an app available on iOS and Android.

NexIO is included in your Nexudus subscription at no additional cost. 

For devices running Android versions below 6.0

Due to changes to Play Store device verification you may not be able to download the app. If you get an error message saying your device isn't compatible with the app, you nee to download the APK for the app directly from services like APKPure or APKCombo.

What is NexIO by Nexudus?

NexIO is a Nexudus app that lets members and registered visitors check in and out of the space using a tablet. It also collects the details of walk-in visitors and notifies their hosts when they arrive at the space.

Setting up NexIO by Nexudus 

You can manage the app settings from the Administrator Panel. The table below details each setting available via Settings > Apps > NexIO

Setting Setting Description

Include QR codes in visitor confirmation emails

Adds a QR code in every registration notification sent to visitors.

Always present terms and conditions before checking customers in.

Automatically adds a screen prompting visitors and customers to accept your space's terms and condition when they check in. 

Enable QR scanner in app home page

Lets the app access your tablet's camera so that visitors can check in using a QR code. 

Enable the member check-in screens

Lets members use NexIO to check in. 

Enable member check-in via Bluetooth

Lets members check in using the Passport app and NexIO.

Enable the visitor pincode check-in screens

Lets visitors check in using the PIN code included in their registration notification.

Enable the visitor self registration screens

Lets visitors self-register using NexIO.

Welcome message

Lets you edit the text displayed when you log in as an administrator. 

Home message

Lets you edit the text displayed at the top of the home screen. 

Tap to start message

 

'"I am a visitor" message"'

Lets you edit the text displayed in the button visitors need to tap to check in. 

'"I am a member" message'

Lets you edit the text displayed in the button members need to tap to check in.

'"Do you have a code" message'

Lets you edit the text displayed when a visitor tries to check in. 

Welcome title (after check-in)

Lets you edit the text displayed when a customer checks in.

Welcome text for visitors

Lets you edit the text displayed when a visitor checks in.

Welcome text for event attendees

Lets you edit the text displayed when an event attendee checks in.

Welcome text for members/contacts

Lets you edit the text displayed when an event attendee checks in.

Goodbye title (after check-out)

Lets you edit the text displayed when an event attendee checks in.

Goodbye message (after check-out)

Lets you edit the text displayed when a customer checks out.

Primary color

Lets you change the primary color used across NexIO.

Ask for visitor email

Adds an email field in the visitor self-registration form. 

Ask visitor to choose a customer as their host

Adds a host field in the visitor self-registration form. 

Ask for visitor company name

Adds a company field in the visitor self-registration form. 

Ask for reason for the visit.

Add a reason for visit field to the visitor self-registration form. 

Require visitor email

Makes adding an email address a required field in the visitor self-registration form. 

Require visitor to choose member

Makes adding a host a required field in the visitor self-registration form. 

Show newsletter opt-in

Adds a toggle that lets visitors who are self-registering subscribe to your newsletters.

iBeacon Major

iBeacon references if you need to set up iBeacons in your space. 

iBeacon Minor

Customer selection menu filters

 

 

What You Need to Set up NexIO

  • A full unrestricted administrator account dedicated to the app in Nexudus 

We advise you create a full unrestricted admin account just for the app to ensure it runs independently from any admin staff in your space. In the event of one of your space admins resetting their password or leaving your team, NexIO won't be affected thanks to its dedicated admin account.   

  • Any iOS or Android tablet
  1. Install NexIO on your iOS or Android tablet.
  2. Open the app on your tablet.
  3. Log in using the admin credentials you've created for the app.
  4. Select your space location.
NexIO1.jpg
NexIO login screen

NexIO is now ready for customers to use. 

NexIO2.jpg
NexIO check-in screen
 

  For iOS tablets, turn off the auto lock feature in Settings > Display & Brightness to ensure your tablet stays on when displayed.

NexIO Settings 

You can manage an array of app settings from the Administrator Panel

This includes: 

  • Managing self-registration 
  • Editing the messages displayed on the app
  • Managing check-in options for customers and visitors 

Checking in with NexIO

Customers can check in with NexIO either using their PIN code or using the Passport app. 

Checking in Using a PIN Code

Members and contacts can type in the PIN code associated to their account. If they don't know their PIN code, they can find it by going to My Account > Passwords on the members portal. You can also find in on the admin portal by going to the Services tab on their account's page. 

Visitors that were registered in Nexudus by an admin or a member can check-in just like members and contacts, using a 5 digit pin-code they received via email. As they check in, their host will receive a notification that lets them know they've arrived.

 

NexIO3.jpg
NexIO pin code check-in

Checking in Using the Passport App

Members and contacts can also check in on NexIO using the Passport app if they have it on their phone. All they need to do is open the app on their phone and hold it next to the tablet to be checked in. 

 The Passport app needs access to your location in order to use this feature. If you haven't allowed the Passport app to access your location when opening the app for the first time, go to the Settings app on your mobile device and edit the Passport app permissions to allow location access.

Visitors Check-in

Registered visitors can check-in using the PIN code they received via email. Walk-in visitor can also check in if they fill in the personal details form including the member they are visiting.

NexIO4.jpg
NexIO user details screen

In both cases, Nexudus will notify the member or contact linked to that visitor.

 
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