Pricing and T&Cs

How much will my Nexudus subscription cost?

Your Nexudus subscription is charged on a monthly basis and its cost depends on how many active users you have registered in your account. Some apps, features, and integrations also add charges to your monthly subscription. For more information, check out our article on pricing.

What is an active user?

Customers are considered active users if they meet any of the following criteria:

  • They have a free or paid active plan.
  • They have a free or paid recurrent product.
  • They made a free or paid booking in the last 30 days.
  • They were invoiced in the last 30 days.
  • They are part of a team with a paying member who has a free or paid active plan.

If you manage a network, your customers will be added to the active users count of every individual location where they meet any of the criteria mentioned above.

Here are some scenarios to help you understand how active users are counted:

  • A member signed up to a free plan and doesn't make any bookings.
    This customer will be added to the active users count.
  • A contact doesn't make any bookings in October. They are part of a team who has paying member with an active plan. 
    This customer will be added to the active users count in October, even if they didn't make any bookings.
  • A contact makes a booking in June for July. They also purchase a weekly pass in August that they use in September.
    This customer will be added to the location's active users count in June and August, provided they don't get invoiced in July or September.
     
  • A customer is a member in location A. They also make bookings in location B. They simply visit location C using the passes from their plan in location A. 
    This customer will be added to the active users count of location A and B. They won't be included in the active users count of location C.
  • A contact gets a free booking credit in January and books a resource with that credit.
    This customer will be added to the active users count in January because of their booking.

Do I have to manually change my subscription as I register more customers?

No, we automatically adapt you subscription according based on how many active users are registered in your account every billing period. You don't need to edit anything or change your account settings as you add new customers to your account.

If you would like us to help you import a batch of members, email us at: import_members@nexudus.com.

How can I edit my payment details?

If you would like to edit your subscription payment details click on the "user" icon in bottom left corner of the screen. Click My Account and then Payment Details.

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My Account section
 
  Important: If the card details you've entered expired, they are automatically deleted.

How can I edit my billing details?

You can edit your coworking space's billing details on the dashboard via Settings > Billing and accounting.

  1. If the side menu is not visible, click .

  2. In the side menu, click .

  3. Click My account.

  4. In the Payment details tab, edit your details.

  5. Click Save changes.

Where can I download the invoices for my Nexudus subscription?

  1. If the side menu is not visible, click .

  2. In the side menu, click .

  3. Click My account, then invoices.

If you can't see Nexudus invoices you will need to make sure that your admin user has the option "Invoices from Nexudus" enabled. You can turn this option ON from Settings-> Users and Security -> select your user and turn ON "Invoices from Nexudus"

If you have multiplication you will need to make sure to be logged in to the correct location. 

I entered my payment details but my card was declined, what can I do?

Check that the card you used has not expired and has enough credit to pay the invoice. Try to contact your bank and see if they can provide you with any additional information about the error. You can email us at support@nexudus.com. Remember that you can also pay for invoices via PayPal.  

What are the options to pay Nexudus invoices?

You can pay your Nexudus invoices via 

  1. Credit or Debit card
  2. Direct Debit with Go Cardless ( see supported countries here )
  3. PayPal - not automated 

How can I cancel my Nexudus subscription?

Send us an email at cancellations@nexudus.com and our support staff will be happy to assist you.
 
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