Pricing and T&Cs

How much will my Nexudus subscription cost?

Your Nexudus subscription is charged on a monthly basis and its cost is defined according to how many active users you have registered in your account.
On top of the basic subscription, using some apps, features, and integrations also add extra charges to your subscription.

To find out more about our full pricing based on your currency, check out the following articles: 

What is an active user?

Customers are considered active users if they meet any of the following criteria:

  • They have a free or paid active plan.
  • They have a free or paid recurrent product.
  • They made a free or paid booking in the last 30 days.
  • They were invoiced in the last 30 days.
  • They are part of a team with a paying member who has a free or paid active plan.

If you manage a network, your customers will be added to the active users count of every individual location where they meet any of the criteria mentioned above.

Here are some scenarios to help you understand how active users are counted:

  • A member was invoiced in May. They were suspended a week after their invoice became due. 
    This customer is considered an active user for the month of May because they were invoiced, even if they are suspended. 

  • A member signed up to a free plan and doesn't make any bookings.
    This customer will be added to the active users count because they have an active plan.

  • A contact doesn't make any bookings in October. They are part of a team who has paying member with an active plan. 
    This customer will be added to the active users count in October. Even if they didn't make any bookings, the paying member of their team has an active plan which automatically adds them to the active user count.

  • A contact makes a booking in June for July. They also purchase a weekly pass in August that they use in September.
    This customer will be added to the location's active users count in June and August. They won't be counted as an active user in July and September unless they meet any of the criteria mentioned above.
     

  • A customer is a member in location A. They also make bookings in location B. They simply visit location C using the passes from their plan in location A. 
    This customer will be added to the active users count of location A and B. They won't be included in the active users count of location C because they don't meet any of the criteria mentioned above in this location.

  • A contact gets a free booking credit in January and books a resource with that credit. Their booking is in February.
    This customer will be added to the active users count in January because of their booking. They won't be added to the February active user count unless they meet any other criteria mentioned above. 

Do I have to manually change my subscription as I register more customers?

No, we automatically adapt you subscription according based on how many active users are registered in your account at the end of every billing period. You don't need to edit anything or change your account settings as you add new customers to your account.

If you'd like us to help you import a batch of members, email us at: import_members@nexudus.com.

How can I edit my payment details?

If you would like to edit your subscription payment details click on the "user" icon in bottom left corner of the screen. Click My Account and then Payment Details.

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My Account section
 
  Important: If the card details you've entered expired, they are automatically deleted.

How can I edit my billing details?

You can edit your coworking space's billing details on the dashboard via Settings > Billing and accounting.

  1. If the side menu is not visible, click .

  2. In the side menu, click .

  3. Click My account.

  4. In the Payment details tab, edit your details.

  5. Click Save changes.

Where can I download the invoices for my Nexudus subscription?

  1. If the side menu is not visible, click .

  2. In the side menu, click .

  3. Click My account, then invoices.

If you can't see Nexudus invoices you will need to make sure that your admin user has the option "Invoices from Nexudus" enabled. You can turn this option ON from Settings-> Users and Security -> select your user and turn ON "Invoices from Nexudus"

If you have multiplication you will need to make sure to be logged in to the correct location. 

I entered my payment details but my card was declined, what can I do?

Check that the card you used has not expired and has enough credit to pay the invoice. Try to contact your bank and see if they can provide you with any additional information about the error. You can email us at support@nexudus.com. Remember that you can also pay for invoices via PayPal.  

What are the options to pay Nexudus invoices?

You can pay your Nexudus invoices via 

  1. Credit or Debit card
  2. Direct Debit with Go Cardless ( see supported countries here )
  3. PayPal - not automated 

How can I cancel my Nexudus subscription?

Send us an email at cancellations@nexudus.com and our support staff will be happy to assist you.
 
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