Plan deposits

Adding a deposit to a plan.
A deposit is an amount to be paid by members at the start of their plan and is automatically added to the first invoice that is created for any contract for this plan if the option " Include one-off sign-up fees on the next invoice for this contract." is enabled for the contract. This option is enabled by default in new contracts for a plan that have deposits and will be turned off automatically once the deposit invoice goes out. If you want to include the deposit charges again, you can enable the option again in the details of the contract.
Plan price options

Before you assign a product to a plan, you first need to ensure that a suitable deposit product has been created.

  You can ask Monika how to create a product and then add it as a deposit.
  Make sure you create a Deposit financial account and assign it to this product so we can track correctly how much revenue you have collected and refunded in deposits. Check the billing training module for more information.

To view, add or remove plan deposits 

  1. If the side menu is not visible, click  

  2. In the side menu, click Inventory, then click Plans.

  3. Click the plan whose details you want to view, then click Deposits.

  4. To remove a deposit, click Remove against the deposit.

  5. To edit it a deposit, click Change.

  6. To add a new deposit to the plan, click Add deposit.

  7. If you are editing or adding a deposit, set the options as described below, then click Save changes.

add_deposit.pngAdd a deposit

plan_deposits.pngDeposit options



Component product

Select the plan deposit product that you want to apply (if a suitable plan deposit product does not exist, you will need to create it).

Refund the deposit when the contract ends

If you set this option to YES, the deposit will be refundable at the end of the contract. When the contract is cancelled by the system based on its cancellation date, we will create a credit note for the amount of the deposit. If you cancel the contract manually as an administrator, no credit note will be issued but a deposit product with a negative price will be added to the account so you can invoice it as needed. This credit note will remain unpaid (i.e. it won't be refunded automatically back to the customer) it can be used to pay for any other invoice, for example, if you need to cover some fees for damages or other exit or cancellation fees.

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