Invoices

What Are Invoices?

Invoices are documents sent to your customers after they purchase your space's goods and services to record the sales and request payment.

How Invoices Work

Members are automatically invoiced on the billing day defined in their contract.

For example, a member with a monthly contract with a billing day set to the 1st will automatically receive an invoice on the 1st of every month. All the charges added to their account between the 2nd and the last day of every month will also be added to their invoice issued on the 1st.

Contacts aren't invoiced automatically unless they purchase items through the Members Portal.

Teams with Merged Billing

For teams using merged billing, the team paying customer is automatically invoiced on the billing day defined in their primary contract. Their invoice will include all the pending charges accrued by their team within that billing period.

Invoice Status

All your invoices have one or more status tags. Status tags give you information about each invoice's current status.

Tag	Details
	The invoice was issued and sent to the customer via email.
	The invoice was issued but not sent to the customer via email.
	The invoice was issued and hasn't been paid yet.
	The invoice was issued and paid in full by the customer.
	The invoice was issued and partially paid. This happens when the customer has credit notes in their account or an admin manually added a payment for part of the invoice.
	The invoice was issued and cancelled, creating a credit note for the value of the invoice.
	The invoice issued, paid, and you refunded it on the Admin Panel.
	The invoice was issued and its due date has passed without any payment yet.
	The invoice was issued and payment is currently being processed.
	The invoice was successfully transferred to the integrated accounting platform.