About invoices in Nexudus

An explanation of invoices. 

Invoice types

Two types of Invoice are available on your account: Ordinary invoices and Credit notes. Credit notes are created when an ordinary invoice is cancelled, or refunded (either partially or fully). In these cases, the invoice is marked as Credit note in the list and also within the invoice details.

Invoice types 

Invoice statuses

During its life cycle, an invoice can change status several times, as follows:

  • Unpaid: the invoice has been created but is pending payment

  • Paid: the invoice has been created and paid by one of the methods available

  • Partially paid: the invoice has been partially paid by manually adding a payment in the dashboard

  • Cancelled: the invoice was cancelled by raising a credit note

  • Refunded: the invoice was paid and later refunded

  • Due: the invoice has not been paid and the due date has passed

  • Credited: the invoice has been paid and cancelled, but not refunded 

  • Processing: the invoice payment is now being processed 

The status of an invoice change when actions are performed on it. When an invoice is created, its status is set to Unpaid. The status changes to Paid when the invoice is manually paid in the dashboard or when a coworker pays online, provided that you have a payment method integrated with your account and you allow them to complete this action.

Draft invoices are created in the backend and will pick up any pending membership charges but they are not sent to customers. When you are raising the DRAFT invoices, you are essentially taking control of the invoicing process. Raising a draft will move the Invoiced Period out to the next month but will not move the Next Invoice Date. You will need to go to the Contract and change these dates yourself. Also, any charges or products added to draft invoices are sold items. 

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