Suspending Customers

Learn how to suspend customers in Nexudus.

Suspended members and contacts are simply customers who are no longer considered active in Nexudus. They lose access to most functionalities on the Members Portal. They cannot make bookings or purchase products, but they still have access to their account to pay their due invoices.

Suspended members and contacts can be reactivated from the Administrator Panel at any point. 

  Customers suspended for due invoices through plan cancellation policies are automatically reactivated once they pay their due invoices.

  1. If the side menu is not visible, click .
  2. Click Operations > Members & Contacts.
  3. Click the three dots icon next to the customer you want to suspend.

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  4. Click Suspend Account.

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  5. Click Continue

The customer record is greyed out in the Members & Contacts list and a SUSPENDED tag appears under the customer's name. 

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Suspended customer in the Members & Contacts list

Suspending Multiple Customers 

Nexudus also lets you suspend multiple customers at once through the Bulk Actions menu. 

  1. If the side menu is not visible, click .
  2. Click Operations > Members & Contacts.
  3. Hover your mouse next to a customer you want to suspend and tick the box that appears. 

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  4. Tick the box next to every customer you want to suspend. 

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  5. Click in Suspend Account the Bulk Actions menu. 

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  6. Click Continue

The customer records are now greyed out in the Members & Contacts list and a SUSPENDED tag appears under each customer name. 

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Suspended customers in the Members & Contacts list

 
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