Managing Customer Conversations

Learn how to manage customer conversations through the message board.
You may need to moderate customer conversations from time to time. You may also want to periodically remove conversations that are no longer active and clutter the discussion board. You can access, edit, and delete all customer conversations via the message board page on the admin portal.

Accessing Conversations via the Message Board

You can access all customer conversations through the message board page of the admin portal.

  1. If the side menu is not visible, click .

  2. In the side menu, click Community.

  3. In the Community section, click Message boards.

mceclip0.png        List of customer conversations on the message board

Editing Conversations via the Message Board

You may want to edit some customer conversations, for example if they go against you space's community guidelines or following a customer's complaint. You can edit any conversation through the message board page of the admin portal.

  1. If the side menu is not visible, click .

  2. In the side menu, click Community, then click Message boards.

  3. Select the Conversations tab.

  4. Click the conversation that you want to edit.

  5. Click Edit below the first message that you've added when creating the conversation.

  6. Edit the required details.

  7. Optional: You can also edit each particular message of the conversation by clicking Edit next to the message.

  8. Click Save changes.

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Editing a conversation

 

Deleting a Customer Conversation via the Message Board

You may need to delete some customer conversations, for example if the conversation is a spam or customers haven't used it in a long time. You can delete any conversation through the message board page of the admin portal. Deleted conversations can't be recovered in Nexudus. 
  1. If the side menu is not visible, click .
  2. In the side menu, click Community, then click Message boards.
  3. Select the Conversations tab.
  4. Move your pointer to the left of the conversation you want to delete and tick the checkbox.
  5. Click Delete.
  6. Click Yes.

 

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