Sending messages to customers

How to use a message macro. 
To send a message using a message macro
  1. If the side menu is not visible, click .
  2. In the side menu, click Operations, then click Members & Contacts.
  3. Click the name of the member or contact you want to send the message to.
  4. Click the CRM tab, then click Messages.
  5. Click Send message.
  6. In the Message macro drop-down box, select the message macro you want to use. Notice that the Subject and Message boxes have been populated with the message macro text.
  7. If required, edit the subject line and message text.
  8. Click Send message.
Sending message macros from a customer's account
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