Managing email accounts

If you want to monitor an account, you must provide the settings for incoming (used to receive emails) and outgoing (used to send emails) servers. You can currently only monitor accounts that have the IMAP protocol available, although most email providers support this protocol, such as Gmail or Outlook.‌

Once you've set up an account and email monitoring is active, Nexudus will scan that account's inbox every 15 minutes, looking for new messages. If any of the inbox messages comes from someone signed up to your space, it will automatically copy it to the corresponding member account.‌

To view emails sent and received by a member

1. If the side menu is not visible, click .

2. In the side menu, click Operations, then click Members & Contacts.

3. Click the name of the member whose message you want to view.

4. Click the CRM tab, then click Messages

 A list of sent and received messages

 

 To monitor member's email accounts 

1. If the side menu is not visible, click .

2. In the side menu, click CRM, then click Email accounts.

3. Click Add email account. A new page is displayed.

4. Complete the required fields, including incoming and outgoing server settings (see the table below for a description of each field option).

5. Click Save.

Adding a new email account

 

This is a list of the email server settings for the most frequently used providers.

1. If the side menu is not visible, click .

2. In the side menu, click Operations, then click Members & Contacts.

3. Click the name of the member whose message you want to delete.

4. Click the CRM tab, then click Messages.

5. At the end of the message you want to delete, click . A pop-out menu is displayed.

6. Click Delete.