Passes

What are Passes?

Passes are benefits that let customers check in and out of your space. When a customer checks in, Nexudus records their arrival time to let you know they're physically in one of your locations. Passes can be valid for a full calendar day or for a certain amount of time across multiple days.

If you use an access control system integration or a Wi-Fi network connected to Nexudus, you can also use passes to automatically grant door or internet access to customers.

If you manage a network of locations, you can create passes at the network level and make them available in all other locations.

Passes Types

There are three types of passes available in Nexudus. They each serve different purposes to give you as much flexibility as possible.

Day Passes

A day pass is valid for a full calendar day, regardless of how many times the customer checks in/out of your space within that day. Customers using day passes can check in/out multiple times within the same the day using the same pass.

For example, a member with day passes can check in at 9, check out at noon for their lunch break and check back in later in the afternoon using a single day pass.

Time Passes

Another option is to provide time-based passes. Time passes include a set number minutes that customers can spend checked in. Time passes, unlike day passes, can be used over the course of several days until the pass runs out of time.

For example, a contact with a time pass that includes 8 hours of access can check in for 2 hours on Monday, 1 hour on Wednesday and 5 hours on Thursday.

Pay as you go Passes

Pay as you go passes are passes that are automatically sold to customers trying to check in without a valid day or time pass in their account. PAYG are chaged in 15 minute increments based on a set hourly price. You can make PAYG passes available to members, contact or both at the same time. You can also cap your PAYG passes pricing.

For example, you can set up a PAYG pass that's priced $10/hour for members and another PAYG pass that's priced $15/hour for contacts with a $100 daily cap for both.

Adding Passes to Customers

You need to give passes to your customers to let them check-in and access your space. The way you give customers passes depends on whether or not you use plans and how you'd like to charge them to get access to your space.

For example, members signed up to a fixed desk plan

You can give passes to customers in the following ways:

Through plans

Plans can include different benefits, one of them being time and day passes. Passes included as plan benefits aren't charged, so you need to manually factor their value into the plan's total price.

For example, your monthly plans include 30 day passes and you want to cover some of the cost of your access control system by charging members $2 per day pass issued, you'll need to add $60 to your plan's total price to cover this access charge.

Through product

Products can also include different benefits, one of them being time and day passes. Passes included as product benefits aren't charged, so you need to manually factor their value into the product's total price.

For example, you offer products that include a 10 hour time of 1 day pass. If you want to charge customers $50 per pass purchased, you'll need to set the product's price to $50 or more.

Directly through a customer's account

You can directly add passes to a customer's account through the Admin Panel. All you need to do is open a customer's record, click on the Benefits tab and then add the relevant passes. Passes you add the the customer's account will never be charged. You can use this method to add passes to a customer account as a one-off benefit and set an expiration date for the passes.

For example, a member was missing a couple of day passes this month and you manually add two Day Passes to their account wih an expiration date set to the end of the month.

As a Pay As You Go (PAYG) passes

Pay as you go passes are automatically sold to customers who try to check in without a valid pass in their account. Pay as you go passes are charged in 15 minute increments based on the pass price.You can have multiple PAYG passes dedicated to members, contacts or available to both with a different price for each of them.

For example, if your PAYG pass for members is priced at $50 for 8 hours of access and a member who ran out of plan passes stays 4 hours, they'll be charged $25.

Passes Usage

Passes have Use priority setting that lets you define which ones should be used first.

High priority passes are always used first. Normal priority passes are used first when no High priority pass is available in the customer's account. Low priority passes are used once no High or Normal priority passes are available in the customer's account.

If customers have more than one pass with the same use priority level, the following rules apply:

• Day passes are always used before time passes.
• Cheaper passes are used first, even if the pass is a plan or product benefit.
• Passes coming from plans and products are used before passes that are added/sold manually.
• Passes linked to fewer locations are used before those linked to more locations.
• Time passes with more remaining time are used before those with less time.
• For customers who are part of teams with Credit sharing enabled, individual passes are used before passes shared within the team.