Selling event tickets

How to setup ticketing for events.

Once you have added a ticket to an event, members and contacts can buy them using the space website. There are three main ticket types you can apply to an event:‌

  • Free tickets
  • Paid tickets
  • Tickets for certain plans: When you hold a paid event, you may want to offer special discounts for your space members. You can configure tickets to be offered to people signed up to certain plans.
  Important: We add $0.50/€0.50/£0.50 + 1% of the ticket price for each ticket sold to your Nexudus monthly bill. In other words, we charge a management fee for tickets that have a price.‌

You can offer booking discounts to space members. To do so, select the option Members of this plan get a discount when making bookings in the Benefits tab of the plan settings. This discount will apply to all bookings made by member signed up to this plan.‌

Adding a ticket

  1. If the side menu is not visible, click .

  2. In the side menu, click Community.

  3. In the Events section, click Events calendar.

  4. Add or edit the event to which you want to add a ticket.

  5. Click the Tickets tab.

  6. Click Add Ticket (see the image below).

  7. Enter the name, description and the optional ticket notes.

  8. Set the pricing for the ticket in the Pricing section.

  9. Set the Ticket availability.

  10. Click Save or Save changes.

mceclip0.png
Click Add Ticket 
 

Manually adding an event attendee

  An administrator can manually add an event attendee using the dashboard.‌
  1. If the side menu is not visible, click .

  2. In the side menu, click Community.

  3. In the Events section, click Events calendar.

  4. You can use month, week or list view and select the required month and year from the drop-down list.

  5. Find and click the event.

  6. Click the Attendees tab.

  7. Click Register attendee (see the image below).

  8. Enter the details of the attendee as follows.

  9. In Customer, select the customer who is paying for the ticket (or leave it blank to set up a new contact based on the attendee details you enter below).

  10. In Attendee's full name, enter the name of the event attendee, which can be different from the person who is paying for the ticket.

  11. In Attendee's email address, enter the email address to which you want the purchase confirmation to be sent.

  12. In the right-hand field beneath Event ticket, ensure you select the relevant ticket.

  13. Click Save.

mceclip1.pngClick Register Attendee 
 

Sending tickets to buyers

When a ticket is bought via the space website, the user can pay for it if your Nexudus account is integrated with an online payment system. In this case, the ticket will be sent automatically by email once the payment has been made. If not, when payment is made by other methods, you must email the ticket manually from the control panel.‌

  1. If the side menu is not visible, click .

  2. In the side menu, click Community.

  3. In the Events section, click Events calendar.

  4. You can use month, week or list view and select the required month and year from the drop-down list.

  5. Find and click the event.

  6. Click the Attendees tab.

  7. Find the attendee in the list.

  8. Do one of the following:

    • Move your pointer to the left of the attendee and select the check-box that is displayed. A pop-out menu is displayed.

    • At the end of the attendee, click . A pop-out menu is displayed.

  9. On either pop-out menu, click Send ticket by email (see the image below).

  10. On the warning message that is displayed, click Continue.

mceclip2.png
Click Send ticket by email
 
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