Managing Event Tickets

Learn how to manage event tickets in Nexudus.

Every event in Nexudus needs tickets if you want to let your customers sign up for them from the Members Portal. If you don't add any tickets to your events, you'll need to manually add every attendee from the Administrator Panel.

Tickets can have a set price or be free. An event can have several ticket prices that apply to:

  • Only members
  • Only contact 
  • Only members signed up to a specific plan
  Nexudus takes a management commission of $/€/£0,50 + 1% of the ticket price for every paid ticket you sell. This commission is added to your monthly Nexudus subscription.

 

Adding Tickets to Events 

  1. If the side menu is not visible, click .
  2. Click Community > Events List.
  3. Click an event. 
  4. Click the Ticket tab and click Add Ticket.
  5. Give the ticket type a name. 
  6. Add a description and a ticket note. 
    The description will be displayed under the ticket's name on the Members Portal. 
    The ticket note is internal and won't be shown to customers
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  7. Define the price of the ticket type. 
    Leave the Ticket Price field empty if you want the tickets to be free.

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  8. Select a tax rate and a financial account. 
    If you don't select a tax rate, your space's default tax rate will be applied. 

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  9. Define the tickets availability.

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  10. Click Save

Registering Attendees Manually

If you decide to not make tickets available for your events, you will need to manually register each attendee from the Administrator Panel. You can also use this option if one of your members wants to pay for someone else to attend an event. 
  1. If the side menu is not visible, click .
  2. Click Community > Events List.
  3. Click an event. 
  4. Click the Attendees tab.

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  5. Click Register Attendee.  
  6. Select a customer from the Customer dropdown list. 

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    The customer details will automatically populate the Attendee fields. 

  7. If the attendee's details are different from the customer's details, add the attendee's name and email address. 
    For example, a customer buying tickets for friends who aren't members of your space.
  8. Select an event ticket from the Event Ticket dropdown list. 

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  9. Click Save

Sending Tickets to Customers 

Event tickets are sent to attendees as soon as the tickets are paid in Nexudus. You also have the option to send the ticket manually to customers. 

  1. If the side menu is not visible, click .
  2. Click Community > Events List.
  3. Click an event. 
  4. Click the Attendees tab.
  5. Hover your mouse next to an attendee's name and tick the box. 

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  6. Click Send Ticket by Email in the Bulk Actions menu. 

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  7. Click Continue.

The attendee will receive an email notification that contains their ticket. 

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